Welcome to WinWink, we're so glad you've come to join us! You might be wondering how this all works? Well read on and we'll answer all of your questions. Here is how our competitions work, from entering to claiming your prize.

1. Choose a competition

Browse our live competitions. We're the UK's biggest hobbyist and collectables competition site, so you're sure to find something you like! Each competition shows the prize, the ticket price, how many tickets are available, the closing date, and the draw date - so you always know exactly what you are entering.

2. Select your entries

Pick how many tickets you would like and check out securely with a variety of ways to pay. You will receive confirmation and your tickets will appear in your account. A free entry route via post is also available for all competitions. See the competition page for details on entry requirements.

3. Instant wins

Many of our competitions feature instant wins. These enable you to find out if you have won a prize as soon as the tickets have been bought. These wins will be added to the "My Prizes" section of your account and can be claimed in here to start the fulfilment process.

All tickets bought will still be added into the mix for the grand prize draw as usual.

4. The draw

When a competition closes, we run either a live draw (Sundays and Wednesdays) which can be watched live on the website, or an auto draw (Fridays).

Each competition will clearly state which of these days and draws it will use. Each draw uses the same verified process to pick a winner as every draw runs on BaseComp, the platform we use.

Before any tickets go on sale, a random number is sealed away as well as the exact method that will be used to pick the winner. The winning ticket itself isn't decided yet - it can't be, because it's worked out from the total number of tickets actually sold, which nobody knows until the competition closes. Once the competition is closed, the sealed number and the final ticket count are combined to land on the winning ticket. So the method is fixed in advance, but the outcome stays open right up to the close.

Customers can verify every draw themselves, using any tooling they choose so you never have to simply take our word for it. See exactly how it works on BaseComp.io

5. Prize claiming and fulfilment

In the "My Prizes" section of your account you will receive a notification about prizes won. Prizes in your account will need to be claimed or converted to instant credit or cash where applicable.

Once this is done it will be passed to our fulfilment team who will keep you updated by email on the progress of your win. Most our prizes are with our winners within 5 days but may take up to 10 days depending on item and postal location. Pre-order items will be shipped as close to release day as possible unless otherwise stated.

Wins received over the weekend won't be processed until Monday morning when the team are back in the office. If you have won a prize and haven’t heard from us or can't see the win in your account please email our winners team at [email protected]